Return & Exchange Policy
We accept return or exchange requests within 7 days of the delivery date. Requests submitted after this period cannot be accepted.
To ensure product quality and hygiene, opened, used, or damaged items are not eligible for return or exchange. For health and safety reasons, personal-use items, including derma rollers, microneedling devices, and similar tools, are non-returnable.
To request a return or exchange, please contact our customer service team within 5 business days of receiving your order. Once your request has been reviewed and approved, we will provide the return authorization and shipping instructions.
All returned products must be:
Unopened, unused, and in their original condition
Returned with all original packaging and accessories (if applicable)
Labode Beauty reserves the right to refuse any return that does not meet these requirements.
Please note:
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs.
The original shipping fee (if applicable) will be deducted from the refund.
A 15% restocking fee will be applied to all approved returns.
Damaged Items & Shipping Claims Policy
If your order arrives damaged, you must notify us within 5 business days of the delivery date.
To submit a damage claim, customers must provide official written documentation from the shipping carrierconfirming that the damage occurred during transit. This documentation is required for us to process and submit a claim with the carrier.
To be eligible for compensation or replacement, shipping insurance must have been purchased at the time the order was placed. If shipping insurance was not selected, we are unable to provide reimbursement, replacement, or compensation for products damaged during shipment.
To assist with the claim process, we may also request:
Clear photos of the damaged product(s)
Photos of the outer shipping box and internal packaging
A photo of the shipping label
Any additional documentation requested by the shipping carrier
Lost or Stolen Package Policy
Once a shipment has been marked as Delivered by the shipping carrier, the order is considered successfully fulfilled. Labode Beauty is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
Check with household members, neighbors, or your building management.
Inspect your property and any designated safe delivery locations.
Contact the shipping carrier directly to initiate a trace, file a claim, or request additional delivery information.
For added protection, we strongly recommend purchasing shipping insurance and/or signature confirmation during checkout.
Order Cancellation Policy
Orders that have not yet been processed or shipped may be canceled for a full refund.
If you wish to cancel your order, please contact our customer service team as soon as possible.
Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled.